Frequently Asked Questions
What is your terms of payment?
Sample/Mould costs are prepaid prior to sampling. For mass production, a 30% deposit is required, with the balance paid after inspection and before shipment.
What is the expected lead time?
Customized samples take 5-7 days. Stock products are delivered within 5-7 days after payment. Mass production typically takes 15-30 days depending on quantity and product type.
How do you handle quality issues after sale?
Provide clear photos or videos of the problem. We will study the samples and provide a satisfactory solution within 24 hours of confirming the issue.
Is the material safe for children's use?
Yes, the bottle is made of food-grade PE plastic, specifically designed for children's drinking usage with a straw-type flowing method.
Can I request a custom logo on the bottles?
Yes, OEM is welcomed. we use heat transfer printing for logos to ensure high-quality and durable designs.
What are the capacity and dimensions of the bottle?
The bottle has a capacity of 400ml. The physical dimensions are approximately 18cm in height and 6.5cm in diameter.